LEGAL
Terms & Conditions
The policies that govern bookings, services, payments, and customer responsibilities for all Chrome Flux mobile detailing appointments.
Last updated: August 30, 2026
By booking a service through HT Auto Detailing, you agree to the terms outlined below. These terms apply to all customers and form the basis of our service relationship. Please read them carefully before confirming an appointment.
1. Booking & Scheduling
All appointments are subject to technician availability and weather conditions. Mobile detailing services are performed at the customer's provided location. A driveway is recommended, and the site must provide access to a power outlet and a water source for our technicians to complete the service.
A confirmed booking with HT Auto Detailing constitutes a binding service agreement between the customer and Chrome Flux for the selected date, time, and service tier.
Chrome Flux reserves the right to reschedule appointments affected by severe weather, equipment failure, or circumstances beyond our control. Affected customers will be offered the next available comparable slot at no penalty.
2. Services & Scope of Work
Service descriptions and inclusions are as published on the HT Auto Detailing website. Prices shown are starting prices and may vary depending on the vehicle’s size, condition, level of soiling and specific requirements. A final price will be confirmed before work begins.
Any additional services or treatments requested on-site that are not included in the booked package will be quoted separately and require customer approval before work begins.
HT Auto Detailing uses professional-grade products and equipment from trusted detailing brands. Results may vary depending on the vehicle’s age, condition, materials and previous care. We cannot guarantee the complete removal of pre-existing permanent damage, including deep scratches, heavy staining, etching, paint defects or clear-coat failure.
Estimated service durations are approximate and may vary depending on the vehicle’s size and condition. Additional time may be required where heavier contamination or unexpected issues are discovered upon arrival.
3. Pricing & Fees
All prices are quoted in GBP (£). Prices shown on the website are starting prices, with the final price confirmed based on the vehicle, size, condition and service requirements.
A 25% deposit is required to secure your booking. The remaining balance is due after the detail is completed. We accept card, cash and bank transfer.
Cancellations made more than 24 hours before your appointment will receive a full refund of the deposit. Cancellations made within 24 hours of the appointment are non-refundable. Same-day cancellations will incur a 50% cancellation fee.
Our prices include travel within our standard service area. Additional travel charges may apply for locations outside our usual service area and will always be discussed and agreed before booking.
4. Cancellations & Rescheduling
If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. This gives us the opportunity to try and fill your original appointment slot. Cancellations made more than 24 hours before your appointment will receive a full refund of the deposit. Cancellations made within 24 hours are non-refundable, while same-day cancellations will incur a 50% cancellation fee.
If you need to reschedule, we’ll provide you with the available dates and times we have free, and you can choose the option that works best for you. Rescheduling is subject to availability, and we’ll always do our best to accommodate you.
5. Liability & Vehicle Condition
Customers must disclose any pre-existing damage, aftermarket modifications, sensitive surfaces or known issues before the service begins. HT Auto Detailing is not responsible for damage to undisclosed components, non-OEM parts or surfaces that were already damaged, weakened or compromised prior to the service.
We take before-and-after photos of vehicles as part of our service records. Customers are also encouraged to take their own photos, particularly of any major pre-existing damage, defects or compromised areas, before the service begins.
Any concerns regarding damage that may have occurred during the service must be reported within 48 hours of the appointment, with supporting photos where possible. Each concern will be reviewed on a case-by-case basis, and we will work with the customer to reach a fair resolution.
Customers are responsible for removing personal belongings and valuables from the vehicle before the appointment. HT Auto Detailing is not responsible for items that are lost, damaged or misplaced while left inside the vehicle.
6. Refusal of Service & Safety
HT Auto Detailing reserves the right to refuse or stop a service if a vehicle presents a health or safety risk, contains hazardous materials outside the scope of the service, or if the working environment is unsafe for our technicians.
Mould removal and heavily contaminated interiors must be disclosed and booked in advance. If mould, biohazard contamination or other specialist cleaning requirements are discovered that were not disclosed before the appointment, the service may need to be stopped or rescheduled. Any additional treatment or charges will be discussed and agreed before work continues.
We expect all customers to treat our technicians with respect and courtesy. Abusive, threatening or harassing behaviour will not be tolerated and may result in the immediate termination of the service, with any applicable fees or deposits remaining non-refundable.
Questions about these terms?
Our team is happy to clarify any policy before you book. Reach out and we'll walk you through it.